Frequent questions

What is the shipping cost?

The shipping cost will be shown based on the total purchase and location, at checkout, at the time prior to completing the purchase.

How do shipments work?

With the data you enter in your purchase, we dispatch your order so that it is delivered to the address indicated.
When your order has been shipped, the company responsible for logistics will send you a confirmation email with your tracking number so you can know where your order is and the estimated delivery time.

Where I can get my order?

We ship all over the country.

What is the deadline to make a change?

You can request an exchange up to 15 days after the purchase is made.

What should I do if the product does not arrive in good condition?

Contact us at and we will solve the problem.

How often do I use the masks?

We recommend doing a treatment every 3-4 days, to keep the skin in its best condition.
Also, whenever you need special care for an outing, important day or simply a pampering.

Can masks be reused?

No, because the skin absorbs the mask treatment during use (you will notice how it dries). Each one serves a unique treatment.

How to exchange or return a product?

If you need to exchange or return the product, please write to us at so we can contact you.